Terms & Conditions and Privacy Policy
This Terms, Conditions and Privacy Policy outlines our commitments to respecting your online privacy and ensuring the appropriate protection and management of any Personal Information you share with us. By using our Website (www.Wellcarelabs.in), you agree to be legally bound by this Privacy Policy.
1. Scope of the Privacy Policy
This policy helps you understand the guidelines and procedures followed by the Company when collecting, storing, utilizing, and disclosing your Personal Information. Your first use of the Website confirms your acceptance of this Policy.
2. Information Collection
We collect Personal Information provided during account registration, lab test bookings, and communication. This information helps us provide efficient services and a safer experience.
You may browse the Website without sharing personal information. However, for registration and booking, some details must be shared. Mandatory fields are marked (*). Optional fields are your choice.
We may collect information through:
- Registration and booking forms
- Website usage analytics
- Cookies to improve page experience and reliability
- Emails, documents and communication records
3. Use of Personal Information
We may use your information to:
- Provide lab testing and diagnostic services
- Maintain medical history for better diagnosis
- Improve our Website, features and performance
- Customize and enhance your user experience
- Send updates, reminders, offers and important alerts
4. Information We Collect & Do Not Share
Personal data collected may include (but is not limited to):
- Name, email address, postal address, phone number
- Location and device information
- Medical records, prescriptions, reports and uploads
- Crash logs, diagnostics and performance data
We DO NOT sell or rent your Personal Information. We may share your information only under the following circumstances:
- With authorized doctors, dieticians and healthcare professionals for diagnosis
- With third-party payment providers and billing partners for payment processing
- To comply with legal obligations, court orders or requests from government authorities
- To share anonymized, aggregated statistics without revealing your identity
5. Payment Information Security
We do not store any payment card details on our servers. All online transactions are processed securely through trusted third-party payment gateways. While we ensure best practices from our end, the Company is not liable for any loss arising from issues occurring at the payment gateway or due to unauthorized use of your payment instruments outside our systems.
Contact Us
Email:
support@wellcarelabs.in
Phone:
+91 915 898 0898
Office Address
Shop 113, A-Wing, Sai Vision Mall,
Kunal Icon Road, Pimple Saudagar,
Pimpri-Chinchwad, Pune,
Maharashtra - 411027